Front & back-office automation for travel agency
Travelers looking for seamless booking processes and exceptional vacation experiences
The company reached out to ApexTech to build a system with robust functionality for back-office operation management. They wanted to increase their business efficiency and optimize operational costs by implementing an end-to-end solution for automating back office. Our client is also required to develop a solution that would enhance the communication between agents and travelers.
Develop a data management system for agents that automates internal processes
Build an integrated communication platform to enhance customer engagement across all journey stages and channels
Achieve a high level of system performance
Our team has developed an ad-hoc back-office automation solution that streamlined numerous internal processes, including customer data management, booking and reservation procedures, supplier ordering, and ticket issuance. The system allowed the company to work with data in real-time and win more sales with quick responses. We also built a communication platform that integrates all events and customer interactions through a wide range of channels, thus bringing more personalization to communication with travelers.
Thanks to the automatic supplier inquiry and confirmation process, our client can handle 5x more reservations with the same number of employees.
Improved staff efficiency
Due to automating repetitive admin tasks, staff was freed up to deliver move valuable services
Increased conversion rates
Personalized omnichannel experience across devices and channels
What we did
Our task was to design a system architecture and build the platform from scratch. ApexTech team chose a microservice approach to the architecture to ensure the platform can easily cope with hundreds of search and booking requests and rapidly process the incoming data. Our experts built an industry-standard logging solution based on AWS.
Microsoft SQL Server