Advanced Hotel booking system with extended functionality
Target audience
Target audience
Travelers who seek personalized hotel experiences and outstanding customer service
Project idea
Project idea
Our client wanted to improve online exposure and better promote their hotel property in a highly competitive global market. They contact the ApexTech team to build a modern online booking engine to boost more direct reservations through their website. The hotel also needed functionality that facilitates the rebooking process given the increased number of canceled trips and postponed travel dates (due to COVID).
Project challenges
Develop a booking platform with customizable search rules
Create a Wishlist feature to enable customers to book trips canceled by other travelers
Build a rebooking unit for canceled reservations
Solution
Solution
We developed and implemented a user-friendly booking engine that incorporates a value-add rebooking functionality, enabling timely rebookings and revalidation of canceled reservations. Our solution helped our client score more direct bookings from metasearch channels such as Google and recorded double-digit sales growth. An intuitive, mobile-friendly design provided a consistent experience across all devices resulting in fewer abandonments.
Business benefits
Streamlined booking path
The booking platform seamlessly integrated with the website delivered a frictionless booking experience to customers.
Quick pricing updates
Near real-time updates of rates and room availability, the ability to deliver promotional offerings unique to each guest improved satisfaction rates.
Revenue growth
Mobile-friendly, responsive, and sleek booking & rebooking processes led to an increase in direct bookings
What we did
Phase 1
Once thoroughly studying and evaluating the existing technology, market nuances, and strategic objectives, the Apextech team applied extensive knowledge and expertise in building a booking platform. We developed a booking engine with search and ticketing capabilities, allowing the hotel to receive direct bookings via the website and social media channels. On top of this, guests can package flights, activities, transfers, and tours together with the hotel rooms.
Phase 2
Our team introduced a Central Rebooking Unit to automate the rebooking process and queue management. The system allows sending notifications to inform customers about any room reservation changes.
Phase 3
We extended our booking system solution with custom functionality that allowed customers to book rooms and popular hotel properties from other customers once they had been canceled. This Wishlist feature helped organize and manage the queue for hotel property in high demand while satisfying customers.
Technologies Used
Development
ASP.NET
Frameworks
Yii2
AngularJS
Database
Microsoft SQL Server
Visualization
Power BI
Integrations
PayPal
Google Services
Testing tools
Selenium
CI/CD
Jenkins
Development
Salesforce
.NET
Typescript
CSS3
HTML5
Frameworks
Symphony
Bootstrap
Database
MySQL
Redis
Testing tools
Selenium